Booking & customer support
Questions about availability, packages, service area, a request, or a payment.
TheFriendYouHave@gmail.comREAL SUPPORT
Contact TFYH
Questions before booking, help with an existing request, or something TFYH should know? Reach out directly.
Safety or privacy
Report a concern or ask about information connected to your account or screening.
Email TFYHCurrently serving
TFYH’s in-person Friend and concierge experiences currently focus on New York City. Phone and video experiences may be available more broadly. Availability is reviewed for every request before a booking is confirmed.
When you write
Include your name and booking reference if you have one. Never send your password, full payment-card number, or identification documents by email.