BEFORE YOU BOOK

Cancellation & Refund Policy

What happens when a request is declined, plans change, or an experience cannot go forward.

Effective August 11, 2026

Requests that TFYH cannot accept

If TFYH declines a request or cannot provide the confirmed service, any payment collected for that unprovided service will be refunded to the original payment method. Bank processing times may apply.

Before paying

Review the service, date, duration, location, included services, separate activity costs, and total shown before checkout. A submitted questionnaire alone does not guarantee acceptance or availability.

Customer cancellations or changes

More than 48 hours before the scheduled start: 100% of the TFYH service fee is refundable. Between 24 and 48 hours: 50% of the TFYH service fee is refundable. Less than 24 hours before the scheduled start or a no-show: the TFYH service fee is nonrefundable.

Tickets, reservations, transportation, lodging, rush fees, planning costs, and other third-party or nonrecoverable expenses are refundable only when TFYH can recover them. Any such nonrefundable cost will be disclosed before payment. Approved refunds are returned to the original payment method; bank processing times may apply.

Late arrival, no-show, or unsafe conduct

Late arrival may shorten the experience without reducing the service fee. A no-show or cancellation caused by prohibited or unsafe conduct may be nonrefundable. If a TFYH Friend ends an experience because of a credible safety concern, TFYH will review the circumstances before deciding whether any refund applies.

How to request help

Email TheFriendYouHave@gmail.com with your name, booking reference, and requested change. Do not include identification documents or payment-card details in email.